PRIVACY POLICY

Timeless Memories is committed to maintaining the trust and confidence of visitors to our website. Here you will find out how we treat the data that is collected from you when you visit our site.


VISITORS TO OUR WEBSITE

When someone visits www.timelessmemories.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.

This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

WEBFORM SUBMISSIONS - WHAT WE COLLECT

When someone visits our website and is interested in one of our services, they may contact us by filling out the webform that requests your email address and telephone number. Our webform collects this information in order for us to be able to contact you at our discretion.

Email address and telephone numbers are only used by us to contact you in reply to an enquiry, and not for any marketing purposes. If you contact us by telephone we may request your email address and telephone number so that we can contact you with the information requested.

HOW DO WE STORE & PROTECT YOUR DATA?

Your email address and contact number is automatically stored in out email client - Apple Mail which has industry standard 128 bit AES encryption through iCloud. These encryption keys are 100% private and never shared with any third party companies. We never store your contact details onto a separate database until you become a client. You have the right to request the removal of your details at any time.

CLIENT INFORMATION & BILLING INFORMATION.

As a client of our services we store your name, email address, telephone number and business address on our client database for invoicing purposes. As company we do not hold any credit/debit card details on file. This information is encrypted with industry standard 128 bit AES encryption. You have the right to request the removal of your details at any time.

THIRD PARTY LINKS

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy notice of every website you visit.

COOKIES USED ON THE WEBSITE

A list of all the cookies used on the Website by category is set out below. Strictly necessary cookies. These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.

PERFORMANCE COOKIES

These cookies collect anonymous information on the pages visited.  By using the website, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.

FUNCTIONALITY COOKIES

These cookies remember choices you make to improve your experience.  By using the website, you agree that we can place these types of cookies on your device.

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.

They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.  

THIRD PARTY COOKIES

These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.


CHANGES IN THIS PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes to this Privacy Policy, the homepage, and other places We deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will not materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you here, by email, or by telephone.

WHO WE ARE AND HOW YOU CAN CONTACT US.

Our registered office is at 10 Arundel Ave, Bispham, Blackpool, FY2 9HJ. You can contact us at info@timelessmemories.co.uk or by calling us on +44 (0)1253 486866